PROPERTY SET MANAGER
 
ON-DEMAND COURSE AVAILABLE
In this article you’ll find:
 
  • What is Property Set Manager?
  • Why use Property Set Manager?
  • How to Search, Build, and Add Property Sets using Property Set Manager
  • How to Manage Property Sets using Property Set Manager
  • How to Share Comp Sets using Property Set Manager

What is Property Set Manager? The Property Set Manager is used to create and manage a multitude of property sets (competitive sets and portfolio sets). The groups and meetings landscape is constantly changing and your traditional competitive set is continuously shifting. We give you the ability to build unlimited comp sets which gives you the flexibility to delve into new markets and identify new competitor properties.

Why use Property Set Manager? Having a local comp set of comparable properties is great for setting rate strategies and for benchmarking your hotel’s performance in the market. However, when it comes to group business, you may be missing out on opportunities if you limit yourself to thinking of your competitors as just the properties down the street. With multiple comp sets, you can think outside the box and look for fresh business opportunities with groups you may have never thought to pursue.

How to Search, Build, and Add Property Sets

1. Click on Menu in the upper left corner of the platform and click Property Set Manager which can be found under the Tools section of the Menu. 

2. Search for properties using filters:

    1. Default filter selections include the market and properties with an “active” read status; this means we are collecting new data on those properties.
    2. The filters you select will update the list and map view to reflect the properties that meet the filters you selected. The filters are outlined in the picture below.
    3. You can also pan and zoom within the map to update the list of displayed properties. See the + and - symbols outlined in the picture below.

3. ​​​​​​Search for properties using zoom to:

    1. With the zoom to feature, you can search and zoom to any location to display the available properties within that area. Additional filters can be added before or after zooming to a location to further refine the property results.

4. Search for a single property using the Property Search filter:

    1. Quickly locate a single property by using the typeahead input. See the typeahead input outlined in the above/below picture.
    2. Start typing a property name and then select the desired property from the suggested list.

5. To add a property to a new or existing Comp Set:

    1. Select the blue comp set icon. The blue comp set icon is outlined in the below picture.
    2. Select an existing comp set to add the property to OR click + Add to New Comp Set to both create and add the property to it in one step.

 

How to Manage Property Sets Using Property Set Manager?
 
  1. Navigate to Manage Property Sets tab, here you can view and manage all of your created property sets.
  2. Select a property set to expand and view the properties in the set.
  3. For each property set, use the icons to change the default property set (outlined around the circle with the check mark), make a copy of the set (outlined around the stacked pieces of paper), edit the name of the set (outlined around the pencil icon), and delete the set (outlined around the trash can next to the pencil icon). 
  4. Delete a single property from a set by using the delete icon (outlined in the below picture around Holiday Inn Washington College Park).


How to Share Property Sets with your Team?

  1. Navigate to Manage Property Sets tab.
  2. View property sets created by other users on your team:
    1. Select a user from the top drop down.
    2. Use the copy icon to copy another team member’s property set(s) to your account.
    3. Once a copy has been made, it will revert to your list of property sets and show you the new addition.
    4. Any edits you make to the copied set moving forward will not affect the other team member’s comp set.


TIPS
Consider organizing your comp sets for ease of use. Organize them by:

  • Proximity – these are hotels that are near your hotel and have similar attributes. It is important to note that other hotels within proximity that have a different product or positioning offering than you are still competitive.
  • Positioning – hotels of similar class, brand, guest room size, amenities, etc.
  • Product – hotels with similar physical condition to your hotel, size of guestrooms.
  • Lost Business – these are properties you regularly steal your business.
  • Catering – properties that you compete with for catering business.
  • Competitive Markets – properties located in a different city/state that you deem as competitors.
 
For additional support, please email clientcare@knowland.com.

 

New to Market Widget
See what new accounts have recently met within a market
4 Min
Recent Accounts Widget
Quickly navigate to an account you recently viewed.
1 min
Top Usage Widget
Quickly identify the top 3 users on your team.
1 min
Property Status Changes Widget
View property data collection changes within the past 30 days for the selected location.
2 min
Top Opportunities Widget
Get a prioritized list of potential accounts to target when booking within an upcoming period.
2 min
Usage Report
The Knowland Usage Report displays your team’s usage of the Knowland platform.
4 min
Viewed Accounts Tracker
2 min
Daily Meeting Space Mix
See what drives market share among your competitive sets.
3 min
Knowland Premium Contact Data
Learn more about contact information.
3 min
Knowland Dashboard
Resize and move the widgets to a layout that fits your workflow.
1 min
Benchmarking Usage Widget
See how your team ranks in terms of usage against other teams across Knowland.
1 min
Account Owners
Learn why and how to assign Owners to Accounts within the Knowland Platform!
Account Alerts
Account Alerts are a convenient way to keep tabs on your key accounts, track your lost business or see if a group you thought you had locked down is secretly cheating on you with a competitor.
6 min
Onboarding Course
Your one stop shop to getting started with Knowland!
4 Courses
How To Use Market Segmentation
Evaluate performance of your property relative to that of other competitors in a market.
market segmentation
Knowland's Market Snapshot
Get to know Knowland’s Market Snapshot tool with an overview, description of the features, and examples of workflows to help you get a unified view of your market's performance.
16 min
Knowland Portfolio Capture
Get to know Knowland’s Portfolio Capture tool with an overview, description of the features, and examples of workflows to help you get a unified view of your portfolio’s group business capture.
19 min
[On-Demand Webinar] Say Hello to Knowland Account Alerts 9.26.23
In-App Password Reset Tool
Easily update your password from within the Knowland platform.
1 min
[On-Demand Webinar] Building Effective Competitive Sets in Knowland | 09.22.21
[On-Demand Webinar] Mining for Q1 Corporate Kick-Offs 10.12.23
kickoff corporate
[On-Demand Webinar] Meet the Estimated Revenue Calculator| 12.16.21
estimated revenue calculator
[On-Demand Webinar] Prospecting with Purpose by Master Connection Associates| 02.09.22
[On-Demand Webinar] Introducing Comp Set Calendar Notifications 11.8.23
[On-Demand Webinar] Begin Prospecting for Holiday Parties 8.9.23
party christmas gala holiday
Weekly Comp Set Calendar
See at a glance which accounts have been to your comp sets in a weekly calendar view.
8 min
Estimated Revenue Calculator
Maximize revenue by better understanding total account value.
33 min
Property Set Manager
Your one-stop-shop to building & managing Competitive Sets in Knowland.
7 min
Create Searches
Go in depth on the different filters available on the SmartSearch tool.
32 min
In-App User Management
Learn how to manage users through Team Management in the Knowland platform.
2 min
Schedule Searches
You can get all the information you're looking for delivered directly to your email inbox - saving you valuable time!
3 min
My Profile
Easily manage your assigned accounts, searches and more directly from within the platform.
14 min
Understand Search Results & Actions
A step by step look at the search results page and the type of actions you can take.
30 min
Account Loyalty Widget
Keep tabs on your top accounts using this widget!
3 min
Account Profile
Access group booking trends, revenue potential, contacts and more.
16 min
STS
How to Self-Report with STS
EMS-Accruent
How to Self-Report with EMS-Accruent
iVvy
How to Self-Report with iVvy
Northstar
How to Self-Report with Northstar
Opera Cloud
How to Self-Report with Opera Cloud
Opera Sales & Catering
How to Self-Report with Opera Sales & Catering
Event Temple
How to Self-Report with Event Temple
Delphi Legacy
How to Self-Report with Delphi Legacy
Delphi FDC
How to Self-Report with Delphi FDC
Marriott CI/TY
How to Self-Report with Marriott CI/TY
Infor SCS
How to Self-Report with Infor SCS
Tripleseat
How to Self-Report with Tripleseat
Amadeus Event Classifications
How to Update the Posting Status for Event Classification in Amadeus
Onboarding: Lesson 1
In this lesson, we guide you through tailoring your prospecting reports, we'll cover accessing account details and configuring alerts to ensure you're always in the know.
26 min
Onboarding: Lesson 2
In this lesson, you'll learn how to access competitive set event data, receive weekly notifications and build comp sets in-app.
7 min
Onboarding: Lesson 3
In this lesson, we'll explore Market KPIs to shape your sales strategies and review Dashboard widgets highlighting different data sets
Onboarding: Lesson 4
In this lesson, we show you how to access your Profile, utilize Team Management features, and view Usage across all users at the property.
7 min
Onboarding: Lesson 1
In this lesson, we guide you through tailoring your prospecting reports, we'll cover accessing account details and configuring alerts to ensure you're always in the know.
26 min
Onboarding: Lesson 2
In this lesson, you'll learn how to access competitive set event data, receive weekly notifications and build comp sets in-app.
7 min
Onboarding: Lesson 3
In this lesson, we'll explore Market KPIs to shape your sales strategies and review Dashboard widgets highlighting different data sets
Onboarding: Lesson 4
In this lesson, we show you how to access your Profile, utilize Team Management features, and view Usage across all users at the property.
7 min
Onboarding: Lesson 1
In this lesson, we guide you through tailoring your prospecting reports, we'll cover accessing account details and configuring alerts to ensure you're always in the know.
26 min
Onboarding: Lesson 2
In this lesson, you'll learn how to access competitive set event data, receive weekly notifications and build comp sets in-app.
7 min
Onboarding: Lesson 3
In this lesson, we'll explore Market KPIs to shape your sales strategies and review Dashboard widgets highlighting different data sets
Onboarding: Lesson 4
In this lesson, we show you how to access your Profile, utilize Team Management features, and view Usage across all users at the property.
7 min