In-App User Management
Learn how to add, deactivate or reactivate users in your Knowland account. Only users who support the subscribing property or properties are eligible for a login. If individuals support multiple locations, all locations must be included in the subscription. It is important to note that user licenses will automatically deactivate after 90 days of inactivity.
1. Click on the Menu button in the top left corner of the platform.
2. Click on Team Management under the Administration section.
3. Here, you can view and manage your property's user list, which defaults to showing all active users.
4. To add a brand new user, click the blue icon in the top right of Team Management. Remember to first check the inactive list (step 5) to see if the user is already listed. Attempting to add an inactive user as a new user will prompt an error message.
5. To view inactive users, use the dropdown field and select inactive.
6. To edit a users access, click the pencil icon on the far right:
a) To deactivate a user that shows on your active list, uncheck the Active box and click Save.
b) To activate a user that shows on your inactive list, check the Active box, click Save to reinstate the user.
For additional support, please email clientcare@knowland.com or call +1 410-860-2270.