ACCOUNT SETS
 
 
In this article you’ll find:
  • What are Account Sets?
  • Why Create Account Sets?
  • How to Add and Manage Account Sets

What are Account Sets? Account sets are a way to organize accounts you want to follow in the Knowland platform. You can create an account set for any grouping you’d like. Check out the Tips and Tricks section for suggestions on groupings that may benefit you and your team.
 
Why Create Account Sets? Once an account set has been created, you can easily view data about these accounts with ease: monitor, research, analyze, and take action using the Account Set as a shortcut.

How to Add and Manage Account Sets

1. Click the blue icon on the right of the account page to access account sets. 

2. Add account to existing or new Account Set:

      1. In the pop-up window, navigate to the Account Set section.
      2. Select the Account Set you would like to add this account to OR
      3. Click + Add to New Account Set.
      4. Enter a new account set name.
      5. Click save.

3. Manage your Account Sets:

      • Click on Menu in the upper left corner of the Dashboard.
      • Click on My Profile which can be found under the Administration section of the Menu.

4. In the Administration window, under Profile, navigate to My Account Sets tab.

        1. To rename account sets use the blue pencil icon.
        2. To remove accounts from an account set, use the trashcan icon.

TIPS

  • Organize your prospecting efforts by bucketing accounts into various sets such as:
    • My Top Accounts – accounts that you are named on, responsible for, or have a relationship with.
    • My Prospecting List – accounts you find while browsing in Knowland that you plan to prospect. Adding them to this list makes it easy to go back to them or run a report.
    • Exclude Accounts – Accounts that are not right for you. You can exclude this set from a search when you don’t want to see them.​​​​​​​

For additional support, please email clientcare@knowland.com.

 

New to Market Widget
See what new accounts have recently met within a market
4 Min
Recent Accounts Widget
Quickly navigate to an account you recently viewed.
1 min
Top Usage Widget
Quickly identify the top 3 users on your team.
1 min
Property Status Changes Widget
View property data collection changes within the past 30 days for the selected location.
2 min
Top Opportunities Widget
Get a prioritized list of potential accounts to target when booking within an upcoming period.
2 min
Usage Report
The Knowland Usage Report displays your team’s usage of the Knowland platform.
4 min
Viewed Accounts Tracker
2 min
Daily Meeting Space Mix
See what drives market share among your competitive sets.
3 min
Knowland Premium Contact Data
Learn more about contact information.
3 min
Knowland Dashboard
Resize and move the widgets to a layout that fits your workflow.
1 min
Benchmarking Usage Widget
See how your team ranks in terms of usage against other teams across Knowland.
1 min
Account Owners
Learn why and how to assign Owners to Accounts within the Knowland Platform!
Account Alerts
Account Alerts are a convenient way to keep tabs on your key accounts, track your lost business or see if a group you thought you had locked down is secretly cheating on you with a competitor.
6 min
Onboarding Course
Your one stop shop to getting started with Knowland!
4 Courses
How To Use Market Segmentation
Evaluate performance of your property relative to that of other competitors in a market.
market segmentation
Knowland's Market Snapshot
Get to know Knowland’s Market Snapshot tool with an overview, description of the features, and examples of workflows to help you get a unified view of your market's performance.
16 min
Knowland Portfolio Capture
Get to know Knowland’s Portfolio Capture tool with an overview, description of the features, and examples of workflows to help you get a unified view of your portfolio’s group business capture.
19 min
[On-Demand Webinar] Say Hello to Knowland Account Alerts 9.26.23
In-App Password Reset Tool
Easily update your password from within the Knowland platform.
1 min
[On-Demand Webinar] Building Effective Competitive Sets in Knowland | 09.22.21
[On-Demand Webinar] Mining for Q1 Corporate Kick-Offs 10.12.23
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[On-Demand Webinar] Meet the Estimated Revenue Calculator| 12.16.21
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[On-Demand Webinar] Prospecting with Purpose by Master Connection Associates| 02.09.22
[On-Demand Webinar] Introducing Comp Set Calendar Notifications 11.8.23
[On-Demand Webinar] Begin Prospecting for Holiday Parties 8.9.23
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Weekly Comp Set Calendar
See at a glance which accounts have been to your comp sets in a weekly calendar view.
8 min
Estimated Revenue Calculator
Maximize revenue by better understanding total account value.
33 min
Property Set Manager
Your one-stop-shop to building & managing Competitive Sets in Knowland.
7 min
Create Searches
Go in depth on the different filters available on the SmartSearch tool.
32 min
In-App User Management
Learn how to manage users through Team Management in the Knowland platform.
2 min
Schedule Searches
You can get all the information you're looking for delivered directly to your email inbox - saving you valuable time!
3 min
My Profile
Easily manage your assigned accounts, searches and more directly from within the platform.
14 min
Understand Search Results & Actions
A step by step look at the search results page and the type of actions you can take.
30 min
Account Loyalty Widget
Keep tabs on your top accounts using this widget!
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Account Profile
Access group booking trends, revenue potential, contacts and more.
16 min
STS
How to Self-Report with STS
EMS-Accruent
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iVvy
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Northstar
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Opera Cloud
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Opera Sales & Catering
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Event Temple
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Delphi Legacy
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Delphi FDC
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Marriott CI/TY
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Infor SCS
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Tripleseat
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Amadeus Event Classifications
How to Update the Posting Status for Event Classification in Amadeus
Onboarding: Lesson 1
In this lesson, we guide you through tailoring your prospecting reports, we'll cover accessing account details and configuring alerts to ensure you're always in the know.
26 min
Onboarding: Lesson 2
In this lesson, you'll learn how to access competitive set event data, receive weekly notifications and build comp sets in-app.
7 min
Onboarding: Lesson 3
In this lesson, we'll explore Market KPIs to shape your sales strategies and review Dashboard widgets highlighting different data sets
Onboarding: Lesson 4
In this lesson, we show you how to access your Profile, utilize Team Management features, and view Usage across all users at the property.
7 min
Onboarding: Lesson 1
In this lesson, we guide you through tailoring your prospecting reports, we'll cover accessing account details and configuring alerts to ensure you're always in the know.
26 min
Onboarding: Lesson 2
In this lesson, you'll learn how to access competitive set event data, receive weekly notifications and build comp sets in-app.
7 min
Onboarding: Lesson 3
In this lesson, we'll explore Market KPIs to shape your sales strategies and review Dashboard widgets highlighting different data sets
Onboarding: Lesson 4
In this lesson, we show you how to access your Profile, utilize Team Management features, and view Usage across all users at the property.
7 min
Onboarding: Lesson 1
In this lesson, we guide you through tailoring your prospecting reports, we'll cover accessing account details and configuring alerts to ensure you're always in the know.
26 min
Onboarding: Lesson 2
In this lesson, you'll learn how to access competitive set event data, receive weekly notifications and build comp sets in-app.
7 min
Onboarding: Lesson 3
In this lesson, we'll explore Market KPIs to shape your sales strategies and review Dashboard widgets highlighting different data sets
Onboarding: Lesson 4
In this lesson, we show you how to access your Profile, utilize Team Management features, and view Usage across all users at the property.
7 min